Terms of service

 

Terms of Use

Last updated: [add date30/12/2026]

Welcome to Oscar William.
These Terms of Use (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

1. About Us

Oscar William designs and sells handmade footwear and related products.
References to “we”, “us”, and “our” refer to Oscar William.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the site under the supervision of a parent or legal guardian

You agree to use the website only for lawful purposes and in accordance with these Terms.

3. Products & Descriptions

We take every care to ensure that product descriptions, images, and pricing are accurate.

However:

  • All shoes are handmade, and slight variations in colour, leather grain, finish, and fit are natural

  • Product images are for illustration purposes only

  • Such variations do not constitute defects

We reserve the right to update or discontinue products at any time without notice.

4. Pricing & Payments

All prices are listed in the currency shown on the website and may include or exclude taxes depending on your location.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Cancel orders affected by incorrect pricing

Payments must be made in full at the time of purchase using the payment methods provided.

5. Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per customer

  • Cancel orders suspected of fraud or misuse

If your order is cancelled, any payments made will be refunded.

6. Shipping & Delivery

Delivery times are estimates only and may vary by destination.

We are not responsible for:

  • Delays caused by couriers

  • Customs clearance delays

  • Incorrect addresses provided by the customer

Risk of loss passes to you once the order is delivered.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

Please review the policy carefully before purchasing.

8. Custom, Made-to-Order & Sale Items

Custom-made, made-to-order, personalised, and sale items:

  • Are non-returnable and non-refundable, unless faulty

  • Are produced specifically for you

By purchasing such items, you acknowledge and accept these conditions.

9. Intellectual Property

All content on this website — including text, images, logos, designs, videos, and graphics — is the intellectual property of Oscar William or its licensors.

You may not:

  • Copy, reproduce, distribute, or modify content

  • Use content for commercial purposes

  • Use our branding without written permission

Unauthorised use may result in legal action.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to our systems

  • Interfere with website security or functionality

  • Upload malicious code or harmful material

We reserve the right to suspend or terminate access for misuse.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our liability is limited to the value of the product purchased

Nothing in these Terms limits liability for death, personal injury, fraud, or other liabilities that cannot be excluded by law.

12. Warranties & Disclaimers

Our website and products are provided “as is” and “as available”.

We do not guarantee that:

  • The website will be uninterrupted or error-free

  • Products will meet every individual expectation beyond stated descriptions

Natural wear, creasing, and ageing of leather are not defects.

13. Privacy & Data Protection

Your use of the website is also governed by our Privacy Policy, which explains how we collect and process personal data.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

For EU and US customers, mandatory local consumer rights remain unaffected.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect once posted on the website.
Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 info@oscarwilliam.com

📍 Great Portland Street Tube Station
Arcade 1
London W1W 5PW
United Kingdom