Refund policy

 

Returns & Refund Policy – Footwear

This policy applies to all shoes purchased from Oscar William.
As our footwear is handmade, natural variations in leather grain, colour, and finish are part of the character of each pair.

United Kingdom (UK)

We offer a 14-day return policy, meaning you have 14 days from the date you receive your shoes to request a return.

Eligibility for Returns

Shoes must:

  • Be unworn and unused

  • Show no signs of wear, including creasing, scuffing, or marks

  • Have clean, unmarked soles

  • Include original tags

  • Be returned in the original shoe box and packaging

A receipt or proof of purchase is required.

To start a return, contact info@oscarwilliam.com.

Approved returns must be sent to:

Great Portland Street Tube Station
Arcade 1
London W1W 5PW
United Kingdom

Return shipping costs are the responsibility of the customer.
Shoes may be returned in person with a valid receipt.

European Union (EU) – 14-Day Cooling-Off Period

If your shoes are shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned shoes must:

  • Be unworn and unused

  • Be tried on indoors only

  • Have no marks on soles or uppers

  • Include original tags, box, and packaging

  • Include proof of purchase

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

United States (US)

US customers may request a return within 14 days of receiving their shoes.

Shoes must:

  • Be unworn and unused

  • Show no visible signs of wear

  • Be returned in original packaging

  • Include original tags and proof of purchase

Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer.

Fit & Sizing Disclaimer

Please try your shoes indoors on a clean, carpeted surface.

Due to the handmade nature of our footwear:

  • Slight differences in fit, leather texture, or finish may occur

  • Natural creasing is normal once worn and is not considered a defect

If you are unsure about sizing, please contact us before purchasing.

Non-Returnable Items

The following items are non-returnable, unless faulty:

  • Custom-made or made-to-order shoes

  • Personalised footwear

  • Sale or discounted items

  • Shoes showing any signs of wear

  • Shoes returned without original packaging

Damaged, Defective, or Incorrect Shoes

Please inspect your shoes upon delivery.

If your shoes are damaged, defective, or incorrect, contact info@oscarwilliam.com immediately so we can resolve the issue.

Exchanges

We do not offer direct exchanges.

To receive a different size or style:

  1. Return the original shoes (subject to approval)

  2. Place a new order once the return is accepted

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time is up to 10 business days

Banks and card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, contact info@oscarwilliam.com.